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Like most industries today, the financial services industry is rapidly being shaped by technology, which is literally changing the way we do business. To be successful in this environment, we must continue to insure that our customers are confident that we will manage their financial affairs expertly and confidentially.
At Penn Security Bank and Trust Company, our customers have access to a broad range of products and services from basic banking products to investements, mortgages, insurance, and Home/Office PC Banking. To deliver these products and services as effectively and conveniently as possible, it is essential that we use technology to manage and maintain certain customer information.
Penn Security Collects and Retains Only Customer Information That Is Needed
We limit the amount and type of customer information we collect and retain to that which is required to establish and manage customer accounts, understand customer needs, provide customer services, offer new products and services, and comply with legal and regulatory requirements.
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External Disclosure of Customer Information
Customer information is not disclosed outside of the Bank. There are, in some instances, exceptions to this rule. They are as follows:
-When we are required to do so by law or regulation
-When we suspect fraud
-When a customer asks or gives us permission to do so
-To conduct our business. Examples of this would be sharing information with a credit reporting agency, verifying a customer's account status, or transferring a customer's account.
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Maintenance of Accurate Information
Penn Security recognizes that it must maintain accurate customer records. Therefore, Penn Security has established procedures to maintain the accuracy of customer information and to keep such information current and complete.
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Security of Customer Information is Protected on Our Website
Penn Security protects the privacy of customer information sent to and from our website. In addition to the security and privacy standards we apply to banking transactions, there are specific controls designed to identify and authorize all of the Bank's Home/Office PC Banking and website customers. It is the Bank's intention to prevent and detect unauthorized access to its website access.
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Disclosure of Privacy Principles to Customers and Ability for Customers to Submit Questions or Complaints About Privacy
Penn Security recognizes and respoects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed these Privacy Principles which are made readily available to our customers. Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call Penn Security at (570) 347-7741 or toll-free at (800) 327-0394.
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Employees' Responsibility for Customer Information Protection
Employees have limited access to customer information. However, employees with a legitimate business need for certain information are an exception. Penn Security has policies and procedures along with employee orientation and communication meetings designed for the privacy and protection of customer information. It is the responsibility for each of the bank's employees to comply with our Customer's Information Privacy Policy. Disciplinary action will be taken with the employees who do not comply.
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Protection of Information Via Established Security Procedures
Penn Security recognizes that a fundamental element of maintaining effective customer privacy procedures is to provide reasonable protection against the unauthorized access to customer information. Therefore, Penn Security has established appropriate security standards and procedures to guard access to customer information.
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Restrictions on the Disclosure of Customer Information
We do not share customer information with others except in the following instances: third parties that process data for us, those that we have a joint marketing agreement with and information given to credit reporting agencies.
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Limiting Employee Access to Information
At Penn Security, employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Because of the importance of these issues, all Penn Security employees are responsible for maintaining the confidentiality of customer information and employees whoviolate these Privacy Principles will be subject to disciplinary measures.
These Privacy Principles apply to individuals and we reserve the right to change these Privacy Principles, and any of the policies or procedures described above, at any time without prior notice. These Privacy Principles are for general guidance and do not constitute a contract or create legal rights and do not modify or amend any agreements we have with our customers.
The Federal Reserve has adopted the final regulations under the Privacy Provisions of the Gramm-Leach-Bliley Act. These regulations become effective November 13, 2000 and all financial institutions must be in compliance therewith as of July 1, 2001. We expect to fully meet these requirements in that timeframe.
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